how it works

Cansell is an online market place with the largest user posted inventory of un-used gift vouchers/ cards. It connects the Buyers and Sellers, allows them to negotiate and arrive at a workable price which works for both the buyer and seller. Hence it will be the cheapest for the buyer and mostly a definite sale for the Seller. Below mentioned is the step by step flow of the system (in case of the buyer or seller flow, please refer to the appropriate section)

1. Seller posts the voucher/ card
2. Cansell does the preliminary validation and makes the post live
3. Buyers can choose from the various Seller postings
4. Buyers can negotiate with the Sellers for the price (Only using the negotiate function you can pass the negotiated amount to the Payment Gateway)
5. Buyer shall get the voucher code/ card via an e-mail or through shipment of the voucher/ card
6. If found that the voucher is used or is invalid against the terms of usage, buyers can raise a dispute to hold the payment to seller
7. Once a dispute is raised, cansell shall get involved and resolve the dispute either in Buyer or the Sellers favor
8. If the transaction is smooth, Seller shall receive the payment through defined payment methods

Buying Gift Vouchers/Cards

Cansell has the largest inventory of user postings. These gift vouchers/cards are posted here, as the seller does not find use for it, cansell asks the seller to post it, does a validation of the voucher at the back-end and makes the post live. These gift cards can either be used for gifting purposes or the Buyers can themselves can use it at the time of shopping/ purchase. The kind of gift vouchers/ cards that cansell allows the user to post are:

1. Physical voucher - These are paper vouchers and you need them to be shipped (Cansell does not have any shipping policy, it shall help by talking to the seller to make sure you have received the gift cards)
2. Digital voucher/ card - These vouchers/ cards can be e-mailed/ WhatsApp (Cansell shall deliver through any of the digital mediums)
3. Conditional vouchers - Some of the user posting vouchers may have terms and conditions which will be mentioned in the description, please check the description for the same, however if you don`t find it useful, please reach out to cansell to understand about the gift card/ voucher you want to purchase.

Steps to Buy the voucher/ card

1. Browse through the vouchers/ cards listed on cansell
2. Choose the voucher/ card you want to purchase
3. Go through the description, to understand the offering from the Seller
4. In case you feel that the voucher cost is high, use the negotiate option to reduce the price (this however is a seller`s call, cansell does not intervene here)
5. Once the rates are finalized, click on “Buy now” or move the gift card to “Add to cart”
6. You can add Upto 10 gift cards into your cart and then move it “Checkout”
7. Use the appropriate payment methods to complete the transaction
8. Once the payment is made, depending on the type of voucher, Cansell shall send you the details of the voucher

Delivery Process: Delivery of gift cards once purchased may take Upto 48 Hrs. depending on the verification process.
Note: In case of physical vouchers, physical address is mandatory, Cansell customer care personnel shall collect it from you
In case of any issues in buying or information related a particular voucher please feel free to write to us on info@cansell.in, your issues are generally solved within 30 mins

Other benefits

1. Buyers may raise a dispute on the purchase if the vouchers/ cards are not valid, the payment shall be held back to buyer (Buyer Protection Policy of Cansell)
2. Money shall not be transferred immediately to sellers, time to raise a dispute - 48 Hrs. from the purchase time
3. Cansell team shall always be there to help you and your complete money shall be refunded if the dispute is resolved in the buyers favor

Happy Shopping

How to Raise a dispute:

In case if there any concerns over the purchase made on Cansell.in, you can always raise a dispute as cansell is bound by “Buyer Protection” scheme in which any buyer who does not get what he is entitled to get as per the purchase made, he/ she shall be protected by either providing the same value gift card (this can happen only if there a different post available with the same value) or the entire amount shall be refunded to his/ her bank account.

What are the reasons to raise a dispute?

• A different brand gift card was delivered to you
• This gift card was not accepted at the merchant and the terms to the effect were not mentioned
• The balance on the card was not as per what was mentioned in the post
• The gift card was expired

What reasons will not be accepted for a purchase dispute?

• As a buyer you have selected a wrong brand
• Did not read the terms of usage

In any other cases it shall be examined and resolved by the cansell dispute team

Steps to Raise a dispute:

1. Log into cansell.in
2. Go to “Profile” section
3. Click on “Purchases” Menu
4. Choose the “Purchase” on which you want to raise a Dispute and Click on “Raise a Dispute” button
5. Please leave notes for the Disputes team to refer the nature of Dispute

How to Negotiate with the Seller:

Negotiate feature for all the postings made. However, it is Sellers choice to “Accept” or “Decline” a negotiation.

Steps to send a “Negotiate” Request

• This feature is available to only logged in users
• Choose the gift card you would to Negotiate the price and click on “Negotiate”
• It will open a window, on the Left side of the Text Area, there is a “Negotiate” button, click that to open the Negotiate box
• Enter the Amount you want to Negotiate and click on “Submit”

Steps to Accept or Reject a Negotiation

• This feature is available only when you are logged in
• A notification shall be available in the Notification section on the Top Header Menu of the site
• Alternatively, you can go to “Profile” section and click on “Negotiate” menu
• Here are all your Negotiation requests, choose the post on the right-hand side and you will find the options for Accept and Reject within the window.

Note: Once the Seller has accepted the negotiation request, the price for the particular post will automatically be changed for the Buyer who has requested the same.

Selling Gift Vouchers/ Cards

Cansell a marketplace place to sell your un-used vouchers. There could be multiple reasons why you do not want to use the vouchers/ cards, now you can sell them on Cansell. Once you have posted on Cansell, a large number of buyers are looking for these vouchers. The kind of vouchers/ cards you can post on Cansell

1. Physical Voucher - Can be listed on Cansell, team shall get back to you for details about the physical voucher (may also ask for an image of the voucher/ card as a part of the validation)
2. Digital voucher/ card - team at Cansell shall validate these vouchers from the principle institution
3. Conditional Vouchers - Vouchers/ cards which can be used at a specific outlet or a type of transaction in a large aggregator scenario, a clear instruction on where it can be used and how it works should be mentioned

Steps to Sell the voucher/ card

1. List the voucher/ card by filling the appropriate details in our “Seller Form”.
2. Cansell shall verify your post and in case of any missing information, they may get back to you for details (in case of a physical voucher may be a photo of the actual voucher/ card)
3. Buyers may negotiate on your post; it is completely in your (Seller`s) discretion to Accept or Decline the offer – this information is available under “Profile -> Negotiate” section for you to get a history of all your Negotiations
4. Once the payment is done on Cansell, a message shall be sent to you validating the sale, however this is not considered as the final payment call
5. Settlements shall be initiated to bank account after 72 business hrs. from the time of purchase.
   Note: All transfers shall be initiated only if there are no disputes raised on the purchase

Note: There shall be a transaction fee of 5% on the final selling price, the same shall be deducted from the amount to be deposited in your Bank/ Paytm accounts

You are requested to

1. Delete the post if you want the use the voucher/ card
2. Valid vouchers/ cards shall be posted, there shall be a check done before sending the voucher to buyer, if it fails then, the money shall not be transferred to your account
3. Terms of the usage must be very clear as the buyers can raise a dispute on the transaction

Note: You will need to send your KYC(Aadhar or PAN) todeposit@cansell.in. if you are posting gift cards/ voucher which have a “Selling Price” of 5000 INR or more